Principle Four: Sell dreams, not products.
Your customers don’t care about your product, your company or your brand. They care about themselves, their hopes, their dreams, their ambitions. Help them fulfill their dreams and you will them over.
“ The people who are crazy enough to change the world are the ones who do.” — Apple Ad
Steve Jobs doesn’t rely on focus groups. If he had, they may never have enjoyed iPods, iTunes, the iPhone, the iPad, or Apple Stores. Jobs does not need focus groups because he understands his customers really, really well. Yes, sometimes better than they know themselves!
When Jobs returned to Apple in 1997 after a 12-year absence, Apple faced an uncertain future. Jobs closed his presentation that year at Macworld in Boston with an observation that set the tone for Apple’s resurgence: “I think you have to think differently to buy an Apple computer. A lot of times people think they’re crazy, but in that craziness we see genius.”
When Jobs returned to Apple in 1997 after a 12-year absence, Apple faced an uncertain future. Jobs closed his presentation that year at Macworld in Boston with an observation that set the tone for Apple’s resurgence: “I think you have to think differently to buy an Apple computer. A lot of times people think they’re crazy, but in that craziness we see genius.”
Principle Five: Say no to 1,000 things.
“ Innovation comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much.”
Jonathan Ive, Apple design guru: “We are absolutely consumed by trying to develop a solution that is very simple, because as physical beings we understand clarity.” Your customers demand simplicity and simplicity requires that you eliminate anything that clutters the user experience.
Steve Jobs reduced complexity in the Smartphone category by eliminating the keyboard.
The iPad is so simple a 2-year-old can use it.
The Apple Web site features one product.
“ Get rid of the crappy stuff and focus on the good stuff.” Steve Jobs’ advice to the new Nike CEO, Mark Parker.
The designers behind the wildly popular Flip video camera found inspiration in Apple products. Their goal—anyone should be able to enjoy it out of the box in 30 seconds.
Mick Mountz, the CEO of Kiva Systems and a former Apple employee, said he designed these warehouse robots after asking himself, “What would Steve do?”
Simplicity is the elimination of clutter—for Apple and Nobu.
Principle Six: Create insanely great experiences.
“ People don’t want to just buy personal computers anymore. They want to know what they can do with them , and we’re going to show people exactly that
Jobs has made the Apple Store the gold standard in customer service by introducing simple innovations any business can adopt to create deeper, more emotional connections with their customers. For example, there are no cashiers in an Apple store. There are experts, consultants, even geniuses, but no cashiers.
Apple created an innovative retail experience by studying a company known for its customer experience—The Four Seasons. Apple Stores would attract shoppers not by moving boxes, but by “enriching lives.” The lesson—don’t move “product.” Enrich lives instead and watch your sales soar.
Carmine’s experience buying a MacBook pro at the Apple store was like being set up on a date and establishing a life-long commitment to the brand. 1 2 3 4 5
ABT Electronics in Chicago also sought inspiration outside conventional norms. The Lobby looks like the atrium at the Bellagio hotel in Las Vegas, complete with dancing water fountain.
ABT even built an aquarium inspired by the giant fish tank behind the check in desk at the Las Vegas Mirage hotel.
“ If you just think about what makes customers and employees happy, in today’s world that ends up being good for business.” – Tony Hsieh, Zappos CEO
Principle Seven: Master the message.
“ You baked a really lovely cake but then you used for frosting.”
You can have the most innovative idea in the world, but if you can’t get people excited about it, it doesn’t matter. Steve Jobs is considered one of the greatest corporate storytellers in the world because his presentations inform, educate and entertain.
There are no bullet points in a Steve Jobs presentation
Title Most PowerPoint slides are a confusing, convoluted mess.
This is a real PowerPoint slide used by the U.S military. If commanders can understand this, they can win the war.
Steve Jobs thinks visually about presenting ideas, products, and information.
Simplicity: The Elimination of Clutter In Apple’s design world, simplicity is the elimination of clutter. The same holds true for a Steve Jobs presentation.
Picture Superiority Effect (PSE)
If information is presented verbally, your audience will remember 10% of the information. Attach a picture and retention goes up to 65%. BIRD 10% 65%
Text and images are so much more interesting than bullet points alone.
Don’t let the bozos get you down One more thing…
Innovation takes confidence, boldness and the discipline to tune out negative voices.
“ We don’t need you. You haven’t gotten through college yet.” “ Get your feet off my desk. Get out of here. You stink and we’re not going to buy your product.” “ Your problem is that you still believe the way to grow is to serve caviar in a world that seems pretty content with cheese and crackers.” “ There’s no reason why anyone would want a computer in their home.” Imagine how one young man with big dreams must have felt when he heard the following. Of course, these statements were all directed at one time or another to Steve Jobs.
“ Don’t the let noise of others’ opinions drown out your own inner voice.”
“ Dream bigger.” Perhaps the ultimate lesson that Jobs teaches us is that innovation requires risk-taking and risk taking takes courage and a bit of craziness. See genius in your craziness. Believe in yourself and your vision and be prepared to constantly defend those beliefs. Only then will innovation be allowed to flourish and only then will you be able to lead an “insanely great” life.
(source:Innovation Excellence)
Rest in peace Steve Jobs...
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